Service requests or are supported by iCRM Professional with the Service request feature. They operate much like tasks but have their own attributes  that allow you to process support requests more effectively.

Service request objects serve as a base for your company’s knowledge base. They serve as the initial building blocks and have many positive effects, including the following:

1. Customize your services by identifying problem areas.
2. Build and improve your customer manuals
3. Build online HOWTO and FAQ sections to reduce the number of direct calls to your support team
4. Build problem-resolution reports and help to improve your support team’s overall knowledge.

By building the Knowledge areas and Knowledge categories hierarchy, you build your knowledge base and invest in your company’s future.

To help accomplish this goal, service requests have file attachments, email notifications, and the ability to build custom mailing lists.